❓ Frequently Asked Questions
How do I choose the right laser cutting head for my machine?
Please provide your laser source power for new installations. For replacements, please share photos of your current laser head for compatibility verification.
What technical support is available for installation?
We provide comprehensive online support via WhatsApp, Email, or Phone. Professional engineers are available to guide you through the process.
Which laser head brands do you support?
We specialize in Raytools, Boci, Precitec, WSX, and Ospri laser heads and their respective internal components.
How are the products packaged for international shipping?
All laser heads are packed in secure wooden cases (approx. 800*500*500mm) to ensure safety during transport.
What is the typical delivery method?
We offer flexible shipping options including express delivery, rail freight, or sea shipment depending on your urgency and location.
Are the components original?
Yes, we provide original TRA components and high-quality spare parts designed specifically for professional laser cutting systems.